Degraded performance of student interface

Incident Report for iClicker Cloud

Resolved

Performance of the iClicker Cloud/Reef system is now restored.

Posted Sep 11, 2018 - 15:17 EDT

Update

We are continuing to investigate this issue.

Posted Sep 11, 2018 - 14:59 EDT

Investigating

We are currently investigating reports of degraded and unstable performance of the iClicker Reef Polling and Attendance modules. This seems to be affecting students' ability to properly join and/or respond in session.

There are also reports of difficulty starting or ending sessions with the iClicker Cloud and Classic applications (iClicker Classic with Reef enabled). More details will be posted as they become available.

Posted Sep 11, 2018 - 14:34 EDT

This incident affected: iClicker Cloud: Instructor Desktop Application, iClicker Student: iOS App, iclicker Student: Android App, and iClicker Student: Website.