Student mobile app not showing banner to join session

Incident Report for iClicker Cloud

Resolved

The incident has been resolved at approximately 8:30pm EDT. Student mobile apps should be behaving normally.

Posted Apr 04, 2019 - 21:02 EDT

Investigating

Our engineering team is currently investigating reports of students not seeing that an active session exists (and therefore students are not able to join the active session). Early indications are that this affects iOS and Android app users only. This does not affect users responding through the website https://app.reef-education.com

Posted Apr 04, 2019 - 20:20 EDT

This incident affected: iClicker Student: iOS App and iclicker Student: Android App.